We’re here to help.
Activation, card troubleshooting, profile changes and replacement requests.
Try these steps first
Activate my card
Scan the QR or open the card’s address. Use the private code included in the packaging and follow the instructions. Profile management uses ChatGPT sign-in.
NFC tap is not working
Unlock the phone and hold the card near its NFC reading area. Placement varies by phone; try near the top and back, and remove a thick case if necessary. Enable NFC if your phone has that setting. Use the QR as an alternative.
QR is not opening my profile
Use the camera in good lighting, frame the complete code and check the internet connection. Before card activation, the address may show activation instructions. If the code is damaged, submit a request below.
Update my details or links
Sign in with the account managing your profile, edit your details and publish the update. Keep the card’s permanent address.
Lost, damaged or replacement card
If you lost the card, sign in to suspend it. Submit a request below. We verify ownership before transferring access or issuing a replacement.
Card help & replacement
Describe the problem or request a replacement. No sign-in needed. We will review your request; replacement cost and terms are confirmed before any payment.
If you cannot submit the form, email sid@bsb365.ai.